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Technical Support Engineer

The Technical Sales Engineer is primarily responsible for providing pre-sales support to the sales team. This position is also responsible for organizing, planning, directing, and coordinating all aspects of the technical pre-sales engagement and certain post-sales product implementation activities and ongoing support for prospective customers.

Job Description:

  • Contributes to sales team effort to ensure timely and successful closing of sales to potential customers by delivering technical presentations, demonstrations and webinars, assisting with technical questions, developing prototypes, supporting proof-of-concept and software evaluation efforts, developing training tools. This includes both remote and onsite activities. 
  • Provides technical support and implementation assistance to prospects that require superior technical expertise and urgent response.
  • Becomes the main point of contact for clients' technical issues and participates in live deployment and troubleshooting sessions.
  • Works in conjunction with Sales, Development, Technical Support, and Product Management, the Technical Sales Engineer is the technical bridge between Sales Representatives and their prospect customers.
  • Takes ownership of the prime technical relationship with prospective customers to drive customer satisfaction by proactively managing and delivering technical information to customers both onsite, online, and via e-mail, telephone and social networking.
  • Develops technical documentation on products deployment and implementation, knowledge base articles, product demonstration scripts and scenarios.
  • Configures, manages, and maintains the computer equipment and software required for product demonstrations and internal testing.


  • Oral Communication:
    • Speaks clearly and persuasively in positive or negative situations, listens and attains clarification, responds well to questions, demonstrates group presentation skills, participates in meetings.
  • Presentation:
    • Has excellent technical presentation skills, both remote and face-to-face.
  • Customer Service:
    • Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments.
  • Business Acumen:
    • Understands business implications of decisions, displays orientation to profitability, demonstrates knowledge of market and competition, aligns work with strategic goals.
  • Problem Solving:
    • Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, works well in group problem solving situations, uses reason even when dealing with emotional topics.
  • Technical Skills:
    • Assesses own strengths and weaknesses, pursues training and self-development opportunities, strives to continuously build knowledge and skills, shares expertise with others.
  • Teamwork:
    • Balances team and individual responsibilities, gives and welcomes feedback, puts success of team above own interests, supports everyone's efforts to succeed.
  • Integrity:
    • Treats people with respect, keeps commitments, works ethically and with integrity, upholds organizational values.
  • Technology Background:
    • Solid understanding and knowledge of Windows Server and Windows Client operating systems and native administration tools.
    • Strong understanding of network administration, TCP/IP, DNS, DHCP, SMPT, LDAP, firewalls, routers, and other computer networking concepts.
    • Strong understanding of Microsoft Active Directory, Group Policy and Exchange, and ability to troubleshot issues.
    • Working knowledge of Microsoft SQL Server Reporting Services (SQL SRS) and Microsoft IIS.
    • Working knowledge of Microsoft SharePoint.
    • Working knowledge of virtual machine systems and VMware.
    • Working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint).
    • Basic experience with
    • Basic experience with Unix/Linux operating systems.



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